Patient Information & Complaints Procedure
At the AIDER Dental Clinic, we are committed to providing the highest standard of care and service to all our patients.
We continually strive to ensure your treatment experience is positive, comfortable, and meets your expectations.
However, if you are ever dissatisfied with any aspect of your treatment, the outcome of your care, the service you have received, or if an incident occurs that concerns you, please let us know as soon as possible so we can address your concerns promptly and directly.
How to raise a concern or complaint:
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In the first instance, please speak to your dentist or our practice manager. Most concerns can be resolved quickly and informally at the practice level.
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If you would prefer to make a formal complaint, you may do so in writing or by email to: info@theaider.org attention: Practice Manager, The AIDER Dental Clinic, 105.3A, 2-6 Leonardo Drive, Brisbane Airport, QLD 4007.
We will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days.
Independent Review – Dental Complaints Service / Ombudsman
If you remain unhappy with our response or would prefer not to complain directly to the practice, you have the right to contact the independent body below:
Office of the Health Ombudsman, 400 George St, Brisbane City, QLD 4000. Phone: 13 36 46. Web: oho.qld.gov.au